Terms of Service

1.Who we are & what these Terms cover

Carnetics (the “Game”) and the websites carnetics.app and playcarnetics.com (together the “Service”) are operated by Hareful Concepts, established in Türkiye — correspondence address: as published on our Google Play developer listing (“we”, “us”, “our”). The full legal identity of the operator is stated in the Legal information note at the end of this document.

These Terms of Service (the “Terms”) are a binding agreement between you and us and govern your access to and use of the Service, including all gameplay, virtual items, currencies, races, leaderboards, account recovery, support channels and the website. Our Privacy Policy, Cookie Policy and, for individuals in Türkiye, the KVKK Aydınlatma Metni form part of how we operate the Service and should be read together with these Terms.

2.Accepting the Terms

When you first launch the Game (and again whenever we publish an updated version of these Terms) you are shown a summary of the Terms in a read-and-agree screen and must scroll through it and confirm your agreement before playing. That in-game summary is part of these Terms; the full text on this page is the binding version, and the summary says so. Your acceptance is recorded together with a timestamp and coarse connection metadata (IP address and country derived from it) so that we can prove, if ever required, that consent was actually given — see the Privacy Policy for details.

By tapping “Read & Agree” in the Game, or by using the website, you accept these Terms. If you do not agree, do not use the Service; the in-game deletion flow (Section 15) remains available to you even if you decline an updated version of the Terms.

3.Who may play

• You must be at least 13 years old to use the Service. If the law of your country sets a higher minimum age for agreeing to terms like these or for consenting to data processing, that higher age applies.
• If you are under 18 (or under the age of legal majority where you live), you may only use the Service with the knowledge and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use — including any purchases made from their payment methods.
• You must not use the Service if you have previously been permanently banned from it (Section 11).
• Purchases additionally require that you meet Google Play's own age and account requirements.

4.Your account, Restore Key & devices

Carnetics uses a lightweight, password-free account: when you first launch the Game, an account is created and tied to a random identifier generated on your device (“device identifier”). No name, email address or phone number is asked for or attached. You are automatically assigned a starter username, which you may change once for free; after that, changing your username requires a License Plate item (Section 6).

• One account per person. Creating additional accounts to gain gameplay advantages, evade limits or circumvent enforcement actions is prohibited.
• Your responsibility. You are responsible for activity that happens through your device and account — including by anyone you allow to use your device or to whom you disclose your Restore Key.
• Accuracy. Where the Service asks you for information, you agree to provide information that is accurate and yours to give.

The Restore Key — your one recovery lifeline

Because the account lives on a device identifier rather than an email address, the Game gives you exactly one self-service way to move or recover it: the Restore Key. In Options → Restore Management you can claim your account's key. It is a 20-character code, displayed a single time on your screen; we keep only a one-way cryptographic hash of it and can never read it back. Write it down and store it somewhere safe.

• One key, shown once, never re-issued. A lost key — or a lost device whose account never claimed its key — cannot be regenerated by us. Claim your key early and treat it like cash; we cannot guarantee recovery of an account without it.
• Whoever holds the key holds the account. Entering the key on any device moves the account to that device. Never share, publish, sell or trade your key. We will never ask you for it.
• Wrong-entry protection. Three wrong key entries from a device in a day lock that device's restore attempts for 24 hours, on our server clock.
• Restore is not amnesty. A banned account cannot be moved to another device with its key while the ban lasts (Section 11).
• Restoring onto an occupied device. If the device you restore on already hosts another Carnetics account: an account that has claimed its own key is detached and parked, and can later be brought back on any device with that key; an account that never claimed a key is permanently erased as part of the restore. The flow warns you before this happens.
• Deletion destroys the key. Deleting an account (Section 15) also destroys its key claim — a written-down key for a deleted account stops working, and no replacement is ever issued.

One device at a time

An account is active on one device at a time. When you restore your account onto a new device (or, once offered, sign in through a linked service), any other device holding the account is signed out the next time it contacts our servers and shows a “signed in on another device” notice; that device is then free to start or restore a different account. Uninstalling the Game or resetting a device discards its device identifier — without a claimed Restore Key the account may become permanently unreachable. If optional external sign-in (such as Google Play Games) is offered in a future update, it will add a second recovery layer on top of the key, not a replacement for keeping the key safe.

5.Licence to use the Game

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Game on compatible devices you own or control, for your own entertainment and in accordance with these Terms. All rights not expressly granted are reserved.

The Game, the website, and everything in them — including software, artwork, part and car designs, tier badges, logos (including the Carnetics badge and the Hareful Concepts rabbit-hat mark), music, text, and the selection and arrangement of all of these — are owned by us or our licensors and are protected by intellectual-property laws. You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile or create derivative works from any part of the Service except where the law expressly permits it despite this restriction.

6.Virtual currencies & items

The Game contains virtual currencies and virtual items, including (as of this version):

• Drop Currency — earned through gameplay (for example, small amounts on scans).
• Premium Currency — obtained primarily with real money through Google Play, and occasionally through in-game rewards or promotions.
• Items — car parts (bodies, engines, transmissions, wheels) in rarity tiers from Basic to Legendary, batteries and battery charges for the scanner, cosmetic skins, License Plates (username-change consumables) and other items we may add.

All virtual currencies and items are licensed to you, not sold. They are a limited licence entitlement to features of the Game and:

• have no real-world monetary value and are not redeemable for money or anything of value outside the Game;
• are non-transferable — they may not be sold, traded, gifted or transferred outside features we expressly provide, whether for money or otherwise; the same applies to accounts and Restore Keys;
• may be adjusted, rebalanced, converted or removed as part of game design, economy tuning, bug fixes or enforcement (for example, reversing balances created by an exploit);
• terminate when your account is deleted or permanently banned, or when the Service is discontinued (Section 14), without refund except where the law requires otherwise.

7.Purchases, pricing & refunds

Real-money purchases (for example, Premium Currency packs) are made through Google Play. Google — not us — processes your payment; we never receive your card or bank details. Each purchase is validated server-side against Google's purchase records before it is credited.

• Prices. Prices are shown in the store before you confirm a purchase and may vary by region and change over time. Applicable taxes may be included or added depending on your country.
• Delivery. Virtual content is delivered to your account immediately after the purchase is validated. By purchasing, you request immediate delivery and acknowledge that — to the extent permitted by consumer law, including the Turkish Distance Contracts Regulation and the EU Consumer Rights Directive — the statutory right of withdrawal for digital content is lost once delivery has begun with your consent.
• Refunds. Refund requests for Google Play purchases are handled under Google Play's refund policies. Nothing in these Terms limits statutory rights you have as a consumer, including rights concerning defective digital content.
• Refund reversals. If a purchase is refunded or charged back after its content was delivered, we may reverse the corresponding Premium Currency on the account; where it has already been spent, the balance may go negative until topped up.
• Unauthorised purchases. Contact Google Play first for payment disputes, and let us know via support so we can assist. Fraudulent chargebacks on delivered content may result in removal of the content and account enforcement (Section 11).
• No cash-out. Unused virtual currency is not refunded or exchanged for money except where required by law.

8.Advertising

The Game does not display third-party advertising and contains no advertising SDKs. Monetisation consists solely of the optional purchases described in Sections 6–7. If this ever changes, these Terms will be updated and presented to you again through the in-game read-and-agree screen before any advertising is shown.

9.Names you choose (user content)

The Service lets you choose limited text content: your username, vehicle names, and (where offered) team-related names. For any such content you submit, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, display and reproduce it as needed to operate the Service — including showing your username on leaderboards and race results visible to other players.

• Names must not be offensive, hateful, sexually explicit, impersonating, misleading, infringing, or otherwise inappropriate. Automated and manual filters apply, and we may reject, reset or replace any name at our discretion.
• You are responsible for the names you choose and confirm you have the right to use them.
• Support messages you send become part of your support record — see the Privacy Policy.

10.Fair play — prohibited conduct

Carnetics is built to be fair. When using the Service you must not:

• use modified clients (“mod APKs”), patched builds, injectors, memory editors, packet manipulation, replay tools, or any software that alters how the Game communicates with our servers;
• use bots, macros, scripts, emulator-based automation or any form of unattended play, or access the Service through unofficial clients or tools;
• exploit bugs. If you discover a bug that grants an advantage (items, currency, cooldown skips, reward duplication and the like), you must stop using it and report it via support — knowingly exploiting bugs is a bannable offence;
• attempt to trigger purchase or reward credits without a genuine, validated transaction;
• create or use multiple accounts, or new device identities, to gain advantages, farm rewards, manipulate races or leaderboards, or evade any suspension, ban or limit;
• buy, sell, rent, share or trade accounts or Restore Keys, or advertise doing so, or use a key you are not authorised to use;
• probe, scan, overload or attack our servers or interfere with other players' use of the Service, or attempt to access accounts, data or admin interfaces that are not yours;
• harass or abuse others, including via names (Section 9) or the support channel (support abuse limits apply);
• use the Service for any unlawful purpose, or scrape, harvest or commercially exploit Service data without our written consent.

11.Enforcement, suspensions & bans

We may investigate suspected violations and take action proportionate to the conduct, including: warnings; removal or reset of names; reversal of currency, items, scores or rewards obtained improperly; temporary suspension; timed bans; and permanent bans.

• Identity-level enforcement. To keep bans meaningful, enforcement may attach not only to your account but also to associated identifiers (such as your device identifier and, once account linking ships, your linked Google Play Games identity). Creating a new account to evade an active ban is itself a violation and the new account may be blocked at registration.
• Bans block restores. While an account is banned, its Restore Key cannot be used to move it to another device (Section 4).
• Timed measures expire automatically. A timed ban, the 12-hour Terms-bypass device lock (Section 2) and the 24-hour wrong-key lock (Section 4) lift by themselves when their period ends.
• Permanent bans and deletion. Deleting a permanently banned account does not lift the ban: a minimal enforcement anchor may be retained so the ban cannot be washed away by deletion, as described in the Privacy Policy.
• Appeals. If you believe an enforcement action was a mistake, contact us via the in-game support form or support@carnetics.app. We review appeals in good faith but our decision is final.
• Forfeiture. To the extent permitted by law, virtual items and currency on an account terminated for material breach are forfeited without refund.

12.Leaderboards, teams & seasons

• Races, weekly leaderboards, team standings and season rewards are computed server-side. Scores obtained through prohibited conduct may be removed at any time, including retroactively, and associated rewards reversed.
• Season and reward structures (schedules, thresholds, prize tables, tie-breaking rules) are game design and may change between seasons.
• Your username appears on leaderboards visible to other players. If you delete your account, your identity is removed from these records; anonymous aggregate history (such as past team totals) may remain, as it no longer identifies you.

13.Play safely

Carnetics is a fictional scanner game. It does not detect real metals or objects, and it must never be relied on as a real detection tool. The scanning mechanic involves physically turning with your phone, so the Game shows a safety notice at every launch — and it is part of these Terms:

• clear your surroundings and keep an arm's length of space from people and objects;
• grip your phone firmly;
• never scan while driving, riding, cycling or walking — stand still;
• stay aware of your environment at all times, and do not use the Game in places where you may not lawfully be.

You use the Game at your own risk in this respect; we are not responsible for injuries or damage caused by ignoring these precautions, to the extent such responsibility can lawfully be excluded.

14.Service changes, updates & availability

• Live game. Carnetics is an online, live-operated game. We may add, change, rebalance or remove features, items, drop rates, prices, events and content at any time.
• Updates. We may require you to install updates to keep playing, and older app versions may stop being supported or may be blocked for security reasons.
• Availability. The Service requires an internet connection and depends on third-party infrastructure. We do not guarantee uninterrupted availability; maintenance windows, outages and emergency measures (including read-only or locked modes) may occur.
• Discontinuation. We may suspend or discontinue the Service (in whole or in part). For a full shutdown we will give reasonable advance notice where feasible (for example, in-game and/or on this website). Virtual items and currency end with the Service (Section 6), except where the law requires otherwise.
• Changes to these Terms. We may update these Terms. Material changes are versioned and presented in the in-game read-and-agree screen; continuing to play after accepting the new version means the new version applies. If you decline, you may stop using the Service and may delete your account (Section 15).

15.Account deletion & inactive accounts

• Deleting your account. You can permanently delete your account at any time using the in-game deletion flow, which uses a short confirmation-code step to prevent accidental or malicious deletion. Deletion is immediate and irreversible: progress, cars, parts, currencies (including purchased Premium Currency), scores, mail and the account's Restore Key claim (Section 4) are erased or irreversibly anonymised as described in the Privacy Policy. Deleting the app from your device does not delete your account.
• No refunds on deletion. Except where required by law, amounts spent are not refunded when you delete your account.
• Inactive accounts. We may delete accounts that have been continuously inactive for at least 36 months, following the same erasure process. This keeps stored personal data proportionate (see the Privacy Policy).

16.Disclaimers

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, or that the Service will be error-free, secure or uninterrupted. Nothing in these Terms excludes warranties or rights that cannot be excluded under the law of your country — including mandatory consumer protections under Turkish Law No. 6502 on Consumer Protection and, for EEA/UK residents, local consumer law.

17.Limitation of liability

To the maximum extent permitted by applicable law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, progress, virtual items, profits or goodwill, arising from or related to the Service;
• our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us through the Service in the 12 months before the event giving rise to the claim, and (b) EUR 50 (or its equivalent).

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law — including liability for death or personal injury caused by negligence, for fraud or gross negligence (kast veya ağır ihmal), or your non-waivable statutory consumer rights.

18.Governing law & disputes

• These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. If you are a consumer habitually resident in another country, you also keep the protection of any provisions of that country's law that cannot be derogated from by agreement.
• The courts and enforcement offices of Antalya, Türkiye have jurisdiction, except that consumers may also bring or defend claims in the courts of their place of residence where the law grants them that right.
• Consumers in Türkiye may additionally apply to Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts within the monetary limits set by law.
• Before starting any formal proceeding, please contact us — most issues are resolved quickly through support.

19.General provisions & contact

• Entire agreement. These Terms, together with the policies referenced in Section 1, are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held invalid or unenforceable, the remainder stays in effect, and the provision is enforced to the maximum extent permitted.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, reorganisation or sale of assets, with notice where required.
• Force majeure. We are not responsible for failures caused by events beyond our reasonable control.
• Language. These Terms are drafted in English. If we publish translations, the English version prevails to the extent permitted by mandatory local law.
• Contact. Hareful Concepts, Türkiye (correspondence address: as published on our Google Play developer listing) — support@carnetics.app (general) · privacy@carnetics.app (privacy & data). In-game: Options → Contact Support.

A copy of the currently accepted in-game version of these Terms can also be downloaded as a PDF from the Game (Options → Terms of Service).